We thank you for trusting us to help you with your health needs. We strive for greatness within ourselves and our brand. We would love to be more flexible with our policies however we are still a growing business and simply cannot afford to process returns or exchanges. Therefore, ALL SALES ARE FINAL. If you place the wrong address on your order and we have to reship it to you then you will be charged a reshipping fee before new product is sent out to you. If you refuse an order and it gets sent back to us then you will recieve a restocking fee. Thank you for your patience and understanding. We look forward to serving you soon!